Home Care Preference LLC · Home Care, Senior Care, Memory Care, ECF CHOICES & Vocational Rehabilitation
8
Locations Digitalized
60x
Faster Logging Per Shift
24/7
Real-Time Access
100%
Paperless Operations
Objective
Home Care Preference LLC is a leading provider of home care, senior care, memory care, ECF CHOICES, and vocational rehabilitation services based in Brentwood, TN with multiple locations across Middle Tennessee — serving Nashville, Franklin, Murfreesboro, and surrounding counties 24/7, 365 days a year. Licensed by both TDMHSA and DIDD, they empower people with disabilities to live independent and fulfilling lives.
With over 15 years of experience, HCP identified the need to move away from a paper-based model that consumed long hours of staff time. They turned to MindWise Health to transform into a fully digital healthcare solution — one that would give staff more time with residents and families more confidence in the care being delivered.
Challenges
Staff spent long hours documenting care provided to residents using handwritten logs — consuming time that could be spent on direct care.
Referencing handwritten reports to provide updates to family members was time-consuming and error-prone, eroding trust and satisfaction.
Auditing work completed during shifts by Caregivers and Nurses was unreliable with paper records scattered across 8 locations.
Shift-based communication was difficult to maintain, leading to missed information and inconsistent care continuity between staff rotations.
Solution
MindWise Health partnered with Home Care Preference LLC to convert their entire paper-based care process into a digital platform. The prime requirement was clear: log activities digitally and make forms and documents accessible anywhere, anytime across all locations on a scalable, secure platform.
The transformation wasn't overnight — it was a continuous collaboration between the Home Care Preference staff and the MindWise Health team. The MindWise team conducted a deep dive into the details of care delivery at every service level — from ECF CHOICES and senior care to memory care and vocational rehabilitation — understanding how care requirements differ based on each patient's conditions, and mapping multiple staff roles and responsibilities to build proper role-based access controls.
Results
Care logging per shift dropped from 1 hour down to less than 1 minute with click-based digital forms — freeing staff to focus on residents.
In-depth data insights and quick reporting gave families real-time visibility into their loved ones' care, dramatically improving satisfaction.
Instant access to resident information before intake replaced hours of paper review, enabling specialized and personalized care from day one.
Admin controls and customizable workflows ensure staff compliance with regulatory policies — no more chasing paper trails for audits.
A centralized cloud-based platform brings consistent care standards across all 8 locations, enabling caregivers to work seamlessly across facilities.
Resident details are protected on a highly secured platform, ensuring the trust built over years of dedicated care is never compromised.
Before MindWise Health
After MindWise Health
What's Next
With expansion in mind, MindWise Health designed the solution for easy enhancements. The centralized cloud-based platform brings consistency of care standards across all locations — from home care and senior care to ECF CHOICES and vocational rehabilitation — enabling caregivers to work across facilities seamlessly.
Having all information accessible in seconds, the digital platform helps Home Care Preference LLC maintain the trust and confidence of the individuals they serve and their family members. As HCP continues to expand their Ticket to Work employment services and vocational rehabilitation programs across Tennessee, MindWise Health scales with them — ensuring that care quality is never compromised.
“We can hire someone new on Tuesday morning, and they can be in our MindWise Health system by Tuesday afternoon.”
Jim Burdick
Home Care Preference
See how MindWise Health can digitize your care operations across every location — in weeks, not months.